Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to purchases and orders made through the Dexic website (dexic.tech) and through our mobile applications, including Woofy, Starly, Blood Finder, and any future products we release. By placing an order or making a purchase through our website or apps, you agree to this policy.

2. Order Cancellations

• You may cancel an order placed through our website at any time before it has been processed or fulfilled, by contacting us at contact@dexic.tech or +92 305 8688 545.
• Once an order has been processed, shipped, or a digital service has been delivered or consumed (for example, once a live session on Starly has started, or a request on Woofy or Blood Finder has been acted upon), it can no longer be cancelled.
• We reserve the right to cancel any order at our discretion — for example, if goods or services are no longer available, we are unable to deliver to your location, or we suspect fraudulent activity. In such cases, you will be notified and any payment already made will be refunded in full.

3. In-App Purchases and Subscriptions

• Purchases made through Google Play or the Apple App Store within Woofy, Starly, Blood Finder, or any other Dexic app (such as premium features, coins, or session bookings) are billed and processed directly by Google or Apple, and are subject to their respective refund and cancellation policies.
• To request a refund for an in-app purchase, please use the refund process provided by Google Play or the App Store, or contact us at contact@dexic.tech and we will assist you in escalating the request where possible.
• Subscriptions can be cancelled at any time through your Google Play or App Store account settings. Cancelling a subscription stops future billing but does not automatically refund the current billing period.

4. Refund Eligibility

Refunds may be issued where:

• you were charged in error or were double-charged;
• the product or service you paid for was not delivered or provided;
• a service booked through our apps (such as a Starly live session) was cancelled by us or by the artist before it took place; or
• you are otherwise entitled to a refund under applicable consumer protection law.

Refunds are generally not available for:

• digital content or services that have already been delivered, accessed, or consumed;
• live sessions or bookings that have already taken place; or
• a change of mind after a service has been rendered.

5. Refund Processing

Approved refunds will be processed to your original method of payment within 7–14 business days, depending on your bank or payment provider. Refunds for purchases made through Google Play or the App Store are processed by Google or Apple according to their own timelines.

6. How to Request a Refund or Cancellation

To request a refund or cancel an order, please contact us with your order or transaction details:

• Email: contact@dexic.tech
• Phone: +92 305 8688 545
• Address: Islamabad, Pakistan

We aim to respond to all refund and cancellation requests within 2–3 business days.